Your middle- and back-office systems are the spine of your operation: if they’re unhealthy or misaligned, the whole business suffers. But when building a strategy to differentiate your service for your customers, it’s easy to focus most of your attention…

Rolling out new middle- and back-office technology should be a continuous process, but for some firms it’s more of a decennial event. The pace of change that has been set by regulators in recent years requires firms to fundamentally reassess their…